Terms & Conditions
If you use the Site, you are responsible for maintaining the confidentiality of the information you submit through “My Account” and the corresponding password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under “My Account” or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
We are not responsible for the content of any sites that may be linked to or from the Site or any bulletin board associated with us or the Site. These links are provided for your convenience only and you access them at your own risk. Unless otherwise noted, any other website accessed from the Site are independent from us, and we have no control over the content of that other website. In addition, a link to any other web site does not imply that we endorse or accept any responsibility for the content or use of such other website.
In no event shall any reference to any third party or third party product or service be construed as our approval or endorsement of that third party or of any product or service provided by a third party.
DISCLAIMERS AND LIMITATIONS OF LIABILITY:
The Site is provided on an "AS IS," "as available" basis. Neither BAKED BUNNY, nor its Associates warrant that use of the Site will be uninterrupted or error-free. Neither BAKED BUNNY, nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site or the products or services offered for sale on the Site. Further, BAKED BUNNY makes no representation that Content provided on the Site is applicable or appropriate for use in locations outside of the United States. BAKED BUNNY specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by BAKED BUNNY or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.
Under no circumstances shall BAKED BUNNY or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to BAKED BUNNY records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of BAKED BUNNY has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Although we take steps to ensure the accuracy and completeness of product and third-party service descriptions posted on the Site, please refer to the manufacturer or Associates for details.
The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by you (e.g., through an author chat or online review), we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of BAKED BUNNY, its Associates, our users and customers and/or you.
We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of BAKED BUNNY or any third party. Notwithstanding the foregoing, neither BAKED BUNNY nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither BAKED BUNNY, nor its Associates assume any liability for any action or inaction with respect to conduct, communication, or Content on the Site.
TERMINATION OF USAGE:
We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
USAGE BY MINORS:
This Site is not intended for or directed to persons who are minors (typically persons under the age of 21, depending on where you live). Because we cannot prohibit minors from accessing, viewing, browsing, visiting or using the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (21 years of age or older in most jurisdictions) and that any information you provide to us is not inaccurate, deceptive or misleading.
We require that all purchases be made by individuals who are not minors and who can legally enter into binding contracts (typically persons 21 years of age or older, depending on where you live.)
BAKED BUNNY is committed to ensuring that your information is secure. We have instituted appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure of the information we collect. No method of transmission over the Internet, or method of electronic storage is 100% secure and reliable however, and BAKED BUNNY cannot guarantee absolute security concerning your information.
Information We Collect and Use
We may require you to provide us with certain Personal Identifiable Information, including but not limited to your name, phone number, and postal address to provide you with a better user experience and to enable you to make purchases on our website. We may collect the following Information about you when you use our website and services:
- Your name, address, photographs and any other information you submit when you access our website and services
- Your contact information including email address and phone number
- Your demographic information, preferences and interests
- Information you provide to us for customer service and support
- Information you provide to us for payment processing purposes, including your name, credit card information or other account information
- Messages that you send or receive through our website
- Details of transactions that you conduct while using our website and services, including any information we require to provide the products or services that you sign up for
- Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data
- Usage data about how you use our site, so-called Anonymous Data, which we collect using Cookies
- Other Information relevant to customer surveys and/or offers
- Information concerning the dates and times you use our website and related services
- Information concerning the type of browser, operating system and language that you use while visiting our website
- Information about the website that directed you to our website, including information about the website that you previously visited before visiting or logging on to our website
We collect the information described above for the following reasons:
- For our internal record-keeping purposes and requirements
- To process payments that you make to purchase goods and services
- To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to these things)
- To ensure that you are complying with our Terms and Conditions of use and to comply with our statutory and regulatory obligations
- To help us improve the structure, layout and usability of our website and services
- To allow you to participate in interactive features offered by our website and services
- To help personalize your repeat visits to and usage of our website and services
- To provide you with information on products or services or news and offers that you request from us
- To answer questions you may raise or respond to comments you may send to us
- To notify you about changes to our service or the functionality of our website and services
- To carry out market analysis and research
Control of Your Personal Information
You may request that we delete any of your personal information we have by notifying us at email@example.com. You may also decline to provide Information when requested on our website to provide you with access to our website’s functionality. If you decline to provide Information that is required for you to use BAKED BUNNY website and services, however, you may be prevented from accessing and using some, or all, portions of our website and services or experience a loss of functionality of our website and a reduced user experience.
If you previously permitted BAKED BUNNY to use your Information for direct marketing purposes, you may rescind that permission at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your Information to third parties unless we have your express permission or unless we are required to do so by law. We may use your information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we have about you. If you would like a copy of your personal information that we have please write to email@example.com. You may be charged a small administrative fee for this service.
If you believe that any of your personal information we have is incorrect or incomplete, you may have the information corrected by notifying us at firstname.lastname@example.org.
If you reside, are located in, or are a citizen of a nation state that is within or part of the EEA, you are entitled:
- To request that we provide access to any Personal Identifiable Information we hold about you;
- To request that we prevent the processing of your Personal Identifiable Information for direct-marketing purposes;
- To request that we update any Personal Identifiable Information which is out of date or incorrect;
- To request that we delete any Personal Identifiable Information which we are holding about you;
- To request that we restrict the way that we process your Personal Identifiable Information;
- To request that we provide your Personal Identifiable Information to a third party provider of services; or
- To request that we provide you with a copy of any Personal Identifiable Information which we hold about you.
Certain Personal Identifiable Information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your such information to comply with certain legal obligations. There will be certain residual data that will remain within our databases, access logs and other records, which may or may not contain your Personal Identifiable Information.
Text Marketing and Notifications
By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Msg and data rates may apply.
We share your personal information with third-party service providers in order to provide our website functionality and services to you including third parties who assist us with:
- Information and data processing
- Credit and payment processing
- Order fulfillment
- Managing and hosting data
- Consumer research or satisfaction surveys
- To improve our services
- To provide service on our behalf
- To perform service, maintenance and repair-related activities
- To assist us in analyzing how our website and services are used
These third party companies may have access to your information to perform the tasks described above. However, they are obligated not to disclose or use your information for any other purpose. We do not provide your information to third parties that enable them to engage in any direct marketing to you without your express consent.
BAKED BUNNY does not knowingly collect personal identifiable information from children or other minors under the age of eighteen (18). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can delete the information.
We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping and billing. When you order from us there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed. To protect this even further our return address on your shipping label will read "BAKED BUNNY". We promise that no mention of product or "BAKED BUNNY" will be displayed on your package.
For international shipments it is required that we list product names and values on the customs forms. In this case if you are outside the US you will see product information but everything else will be the same as above.
All purchases made from our site must will appear on your statements as "BAKED BUNNY" however there will be no mention of "smoke shop" or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and "BAKED BUNNY".
UNITED STATES POSTAL SERVICE (USPS):
BAKED BUNNY is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost effective solution for our customers. We currently offer economy shipping options for both domestic and international orders. Shipping rates and estimated times are received from the shipping carrier and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
USPS Priority Mail services offer full tracking capabilities, which includes updates once package is shipped, reaches a shipping hub and once the item is delivered, these also include insurance up to $100 in case your package is damaged. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered; First Class Shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-7 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-10 days depending on the distance from our distribution center in California (not including Hawaii and Alaska). These times are estimated by the United States Postal Service and are not guaranteed through BAKED BUNNY. Shipments delivered outside the estimated delivery date are not the responsibility of BAKED BUNNY and will not be refunded. Estimated shipping times may vary slightly during extremely busy times such as sales events and holidays.
Packages shipped outside of the USA via Priority Mail International are typically delivered in 6-10 business days after shipment. Packages sent outside the USA via First Class Mail International will have varied delivery times which can be up to 20 business days for remote areas.
BAKED BUNNY also offers USPS Priority Express International and DHL Express as expedited options for international customers. Orders shipped with these methods are typically received in 3-4 business days.
INTERNATIONAL CUSTOMS, DUTIES AND TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; BAKED BUNNY has no control over these charges, nor can BAKED BUNNY predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note, it is your responsibility to know the laws and regulations of importing our products into your country. If your shipment is confiscated by customs you will not be refunded. Furthermore, if you refuse to pay import taxes, customs duties and fees levied by your country or the carrier, your package will be discarded by the carrier and you will not be refunded.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to BAKED BUNNY as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the mean time and your original order will be refunded as soon as it is returned.
NOTE: It is your responsibility to be aware of import regulations in your country. If your product is returned to us because an item or items you ordered cannot be imported to your country you will not receive your order and it will be refunded minus shipping costs.
RISK OF LOSS:
All items purchased from BAKED BUNNY are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local USPS branch to resolve the issue.
All returns must include the original retail packaging and accessories. Returned merchandise must be in brand new condition (never worn, unwashed and cannot be altered in any way). All refunds will be applied back into the original form of payment. All returns will be processed through inspection. If the return does not comply with our policy and agreement, the return will be rejected.
Exchanges will be processed as a normal return and a new replacement order will be created on your behalf. All exchanges must be made no later then 10 business days. Exchanges exceeding 10 business days will not be not valid for the exchange. For security reason, we do not keep any credit card information on file. You will be contacted by one of Baked Bunny customer service representatives via phone or email to collect processing fees (if any). If you have any questions regarding our exchange policy, please feel free to email us at email@example.com
Return and Exchanges Procedures
- Submit a return request by e-mailing firstname.lastname@example.org
- A customer service representative will e-mail you with a return form. If your return request is denied, a reason for the decision will be e-mailed to you
- Complete return form and include the size you’re exchanging the item for.
- Pack your return with the completed Return Form.
- Send your return to Baked Babe at the address provided on the Return Form.
- Shipping and handling fees for returns are your responsibility. Return fees are non-refundable.
- Lost shipments are not the responsibility of baked bunny
- We cannot accept C.O.D. deliveries.
- You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Baked Babe will not replace the contents of the package.
- All refunds will be processed to the original method of payment.
- Our return policy only applies to U.S. Domestic Orders.
- Returns without a return form will NOT be processed.